Private Policy
At Sarai Hair and Beauty, we take your privacy seriously and only use the information we collect in order to provide our service. We do not share or sell the information we hold or use it for any other purpose than providing our clients with a more fulfilling experience.
As a matter of course, all of your identifiable information will be removed if you have not undertaken business with us after 2 years. You may request we remove all identifiable information we hold at any time, and you may also request a copy of the information we have recorded about you at any time.
For transparency, listed below are the business services we provide and how each service uses the information we collect.
Hair and beauty related services
We request the minimum level of personally identifying information to run our business effectively. This is data you provide to us in order for us to carry out a service, for example, your name and contact details. We will never obtain information about you indirectly from sources outside our business. We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred hair style, colour formula codes, how you like your coffee, and who your preferred stylists are. We consider that you have provided consent for us to store personally identifying information, relating to your services received from us.
Depending on the particular service/s we are providing, we may from time to time request certain information relating to your medical history. We will obtain your consent prior to storing information relating to this. Examples of medical data may be any allergies, a pregnancy or an injury that may impact our service.
Appointment confirmations and reminders
We will contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt out at any time online, by email, text or in person at the salon.
Appointment ratings and reviews
After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity but, if you want, you may opt out at any time online, by email, text or in person at the salon.
Loyalty
We consider becoming a member of our loyalty program as consent to send you emails pertaining to the loyalty program but, if you want, you may opt out at any time online, by email, text or in person at the salon.
Marketing
We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, a ‘miss you’ message (if you have not visited for 3 months) and other special days like Valentine’s Day and Christmas. Of course, you may opt out of receiving any or all marketing material at any time.
Data processors and data locations
We use numerous leading software solutions within our business to provide the services listed above. These software solutions store and process data in numerous locations outside our business premise. For a list of software providers and data storage locations please visit: www.shortcuts.co.uk
Software changes coming soon…
You may contact us by sending an email to: sarah@sarai.co.uk
• Request a discussion about our Privacy Policy.
• Request information we have stored about you.
• Request we remove all identifying information about you.
• Make a complaint.